Refund policy

At Built Different Goods, we take pride in producing high-quality custom printed apparel and accessories. Please read our Returns & Refunds Policy carefully before placing your order.

30-Day Return Period

If you receive an item that is faulty, damaged or has a manufacturing defect, you may request a return within 30 days of receiving your order.

To be eligible, your item must:

  • Be unused and in its original condition.
  • Include all original packaging where possible.
  • Be accompanied by proof of purchase.

No Change of Mind Returns

As many of our products are printed to order, we do not accept returns or exchanges for change of mind.

This includes if you:

  • Changed your mind after ordering.
  • Ordered the wrong design or colour.
  • No longer want the item.

Incorrect Size Ordered

Please choose your size carefully before placing your order.

We provide detailed size charts on every product page to help you select the correct fit.

Because every item is printed specifically for your order, we cannot offer refunds or exchanges for incorrect sizes ordered by the customer.

If you're unsure before ordering, please contact us and we'll be happy to help.

Faulty or Incorrect Items

If your order arrives:

  • Faulty
  • Damaged
  • Defective
  • Incorrect due to our error

Please contact us within 30 days of receiving your order.

Email us at info@builtdifferentgoods.com.au with:

  • Your order number
  • A description of the issue
  • Clear photos showing the fault

Once assessed, we will arrange one of the following at no additional cost:

  • Replacement item
  • Repair (where appropriate)
  • Full refund

Refunds

Once your return has been inspected and approved, your refund will be processed back to your original payment method.

Please allow 5–10 business days for your financial institution to process the refund.

Return Shipping

If the return is due to a manufacturing fault or an error on our part, we will cover the return shipping costs.

If the item is not faulty, it is not eligible for return under this policy.

Australian Consumer Law

This policy operates alongside your rights under the Australian Consumer Law (ACL).

Nothing in this policy excludes or limits any rights you may have under Australian Consumer Law.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Built Different Goods
📧 info@builtdifferentgoods.com.au
🌐 www.builtdifferentgoods.com.au