Shipping policy

At Built Different Goods, every order is made especially for you. We don't mass produce our products, which means a little extra time goes into ensuring your order is printed and prepared to the highest standard.

Order Processing

As all of our products are custom printed to order, please allow 2–5 business days for us to print, quality check and prepare your order before it is shipped.

During busy periods, sales events or public holidays, processing times may be slightly longer. If this happens, we'll keep you informed every step of the way.

Shipping

We proudly ship Australia-wide using Australia Post.

Once your order has been dispatched, you'll receive a shipping confirmation email containing your Australia Post tracking number, allowing you to monitor your parcel's journey.

Delivery Timeframes

After your order has been shipped, Australia Post typically delivers within:

3–7 business days

Please note that delivery times are estimates only and may vary depending on:

  • Your location
  • Peak shopping periods
  • Public holidays
  • Weather events
  • Australia Post operational delays

Tracking Your Order

As soon as your parcel leaves our workshop, we'll email you your tracking details so you can follow its progress.

If you haven't received your tracking email within 5 business days of placing your order, please contact us.

Shipping Delays

While we do everything we can to ensure orders are dispatched on time, occasionally delays can occur.

If we become aware of any delay with your order, we'll contact you as soon as possible and keep you updated until your parcel is on its way.

Incorrect Shipping Address

Please ensure your shipping address is correct when placing your order.

Built Different Goods cannot be responsible for delays or additional shipping costs resulting from incorrect or incomplete shipping information supplied at checkout.

Lost or Damaged Parcels

If your parcel is lost or arrives damaged, please contact us as soon as possible so we can work with Australia Post to resolve the issue.

Please include:

  • Your order number
  • Photos of any damage (if applicable)
  • A description of the issue

Contact Us

If you have any questions about shipping or your order, we're always happy to help.

Built Different Goods
📧 info@builtdifferentgoods.com.au
🌐 www.builtdifferentgoods.com.au